FREQUENTLY ASKED QUESTIONS

WE AIM TO FOSTER A CULTURE OF PROGRESSIVE AND INTERACTIVE LEARNING THAT INSPIRES YOU TO ADVANCE IN YOUR CAREER TO GREATER HEIGHTS.

FREQUENTLY ASKED QUESTIONS

WE COMPILED A LIST OF SOME FREQUENTLY ASKED QUESTIONS FROM STUDENTS. IF YOU STILL NEED HELP, CONTACT US AND WE WILL BE HAPPY TO ANSWER ANY QUESTION YOU MAY HAVE.

HOW WILL I KNOW THAT MY ASSIGNMENTS REACHED OLG?

Once your assignment is  captured on  our  system,  you  will  receive  an  automated SMS  notifying  you that your assignment has been received.

WHERE IS MY EXAM VENUE?

Your exam venue and address will appear on your personal examination timetable. Please contact the call centre on 011 670 4764 for further assistance, or alternatively please send an e-mail enquiry to enquiry@olg.co.za

WHEN AND HOW WILL I RECEIVE MY EXAMINATION TIMETABLE?

Please note timetables are not posted to students and must be downloaded from the OLG4ME portal. If you have an issue, please e-mail your request, with your student number, to enquiry@olg.co.za or fax 086 501 0099.

HOW CAN I OBTAIN MY EXAM RESULTS?

Exam results can be downloaded from the OLG4ME portal.

WHAT IS THE REMARKING PROCEDURE OF AN EXAM SCRIPT?

You may apply for an examination remarking if you failed your exam and obtained a mark between 36 -39 %. The remarking fee for a script is R500 for 2018/2019. A fee of R500 is also payable if you would like to view your script. Please enquire through our contact center (011 670 4764) or email us at enquiry@olg.co.za

WHAT CONTACT DETAILS CAN I USE TO CONTACT OLG?

E-mail address: enquiry@olg.co.za or logistics@olg.co.za

Fax number: 086 501 0099

Telephone number: 011 670 4700

WHERE AND HOW WILL I BE ABLE TO RECEIVE MY EXAM SCOPE OR PREVIOUS EXAM PAPERS?

Exam scopes are not available and at least one past exam paper is loaded onto the OLG4ME portal.

HOW CAN I CHANGE MY PERSONAL DETAILS I.E. CELL NUMBER, ADDRESS?

Students can complete the biographic details change form and fax it to 086 501 0099 or email us directly at enquiry@olg.co.za

WHERE CAN I FORM A CHAT GROUP WITH OTHER STUDENTS?

A discussion forum is accessible on the OLG4ME platform.

HOW FAR IS OLG WITH MY REGISTRATION OR RE-REGISTRATION?

Our turnaround time for registration is 4-7 working days provided that all supporting documents are submitted and correct. Students will receive a SMS once they are fully registered.

WHEN WILL I RECEIVE MY STUDY MATERIAL?

Study material is dispatched and delivered in 24-72 hours via a courier. Study material queries are to be directed to enquiry@olg.co.za.

WHEN WILL I RECEIVE MY STUDY MATERIAL THAT IS ON BACK ORDER?

You  will  receive  your  back  order  study  material  within  a  month,  once  the  back  order  has  been processed.

WHICH PAYMENT METHOD DOES OLG OFFER?

OLG offers the following payment options:

Cash Fee:

  • Full payment received prior to registration.
  • Provisional registration fee credited to account.

Payment Plan:

  • Deposit amount received prior to registration.
  • Monthly instalment payable over 10 consecutive months following month of registration. (you also have an option to pay over 3 months)
  • Monthly instalment due by the last day of the month
  • Provisional
HOW AND WHERE CAN I REQUEST A QUOTATION/PROGRESS REPORT/ACADEMIC RECORD/SPECIFIED ACCOUNT/PROOF OF REGISTRATION?

Please send an e-mail to enquiry@olg.co.za and include your ID number/student number. Your request will be attended to within 24 hours.

WHERE AND HOW CAN I APPLY FOR THE MODULE RE-REGISTRATION?

Please send an e-mail enquiry to enquiry@olg.co.za and your query will be attended to within 24 hours.

WHAT IS THE PROCEDURE FOR CANCELLING MY PROGRAMME?

Kindly refer to the terms and conditions on the application form. Cancellation will only be considered between the date the agreement is entered into( i.e. when application form is signed) and the date of registration. Once material has been dispatched, usually within 7 days of registration, the student will become liable for cancellation fees. Cancellation is only possible within the first 30 days after registration. Thereafter the full program fees will be charged.

Cancellation Policy

HOW CAN I APPLY FOR CREDITS?

You will need to forward us the following documents:

  • A letter indicating that you want to apply for credits or fill in the credit application form found in your Information Booklet. You must indicate which modules you are applying for.
  • Proof that you have completed the programme (Qualification Certificate).
  • Description of the outcomes of the modules that have been completed.
  • Please send the credit application form to enquiry@olg.co.za or fax it to 086 501 0099.
WHEN WILL I RECEIVE MY CERTIFICATE?

You will receive your certificate at the Graduation Ceremony. If you are unable to attend the ceremony, your certificate can be posted to you after the last graduation.

Copyright Open Learning Group (Pty) Ltd © 2019. All Rights Reserved.

Open Learning Group (Pty) Ltd ‐ Reg No. 1997/020392/07 a subsidiary of Open Learning Holdings (Pty) Ltd ‐ Reg No. 1998/009375/07 Open Learning Group is registered with the
Department of Higher Education and Training as a private higher education institution under the Higher Education Act, 1997 ‐ Registration Certificate No.: 2009/HE07/005.